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/ Payment Support • China

01 / Brand Guarantee

LOTUSBRAND is a designated online sales channel opened by the LOTUS brand in mainland China. All products received are created by the contracted artisans. Product quality assurance, please rest assured to buy.

02 / About Color Distortion

During the shooting process, jewelry will be affected by photographic equipment, light, environment and angle, etc. Which may cause slight differences between the actual product colors and the pictures.

03 / Returns

Except for special materials and earrings, earrings and other special products, returned products must not be worn, and the packaging (box, warranty card, brand information, delivery note) is intact. When returning an item, please be sure to return the complete packaged product.

04 / Maintenance

If the material of product is defective, repair and maintenance services will be provided within three months. However, jewelry damage caused by improper use, other maintenance, negligent handling, artificial wear, external effects, etc. are not covered by the warranty.

/ Payment Support • Japan

01 / 品牌保证

LOTUSBRAND是LOTUS品牌在中国大陆开设的指定网络销售渠道，所受商品皆为品牌签约工匠创作作品，品质保证，请放心购买。

02 / 关于色差

由于饰品在拍摄过程中会受到摄影器材、光线、环境及角度等影响，可能会造成实际商品颜色与图片存在细微差异，具体颜色请以实物为准。

03 / 退换货

特殊材质商品和耳环、耳钉等特殊商品除外，退回商品必须未经过佩戴，保证包装（包装盒、保修卡、品牌资料、发货单）完好。退回商品时，请您务必寄回完整的包装产品。

04 / 维修保养

如果是商品材质缺陷，三个月内提供维修及保养服务。但因不当使用、他方维修、处置疏忽、人为磨损、外部作用等造成的首饰品损伤不在质保范围内。

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